Add-Ons Services
Training
Your employees have the greatest impact on how your customers perceive your services or products, and how they view the level of customer service offered to them. Ultimately this will dictate if they choose to do business with you, and what message about your business they communicate to the world through social media.
Our training department can help you to develop your team to hit all the sweet spots when it comes to customer service, this in turn helps you achieve your business goals and helps them achieve their full potential.
We offer sales, customer service and management training, all our courses are designed to cater for your needs and can be taken as a standalone intervention or mapped to your mystery shopper results and your customer service strategy.
Customer Service Strategy Implementation
We work with your key stakeholders to understand your customer service strategy, we peel back the layers and look at what this means at a departmental and individual level. We know the company objectives and ensure that all training matches your strategy.
We have worked with Customer Service Directors, department heads to create a bespoke framework, mapped to job descriptions, aiming to provide tangible methodologies to enable achievement of the strategy.
Customer Service Seminars
We offer 2-hour skills-booster sessions, focused on customer service, where we empower your team to understand how to gain repeat business, improve customer loyalty and increase satisfaction levels, by gaining skills and techniques for delivering excellent customer service.
“ICE” Impartial Commercial Examination
At MSE, we like to stand-out by offering added value, through our unique “ICE” Impartial Commercial Examination. “Ice” enables you to see a snapshot of your business/brand, helping you to see it how your customers see you.
There is no magic formula to this, no algorithms, just simple business acumen, a way to see the business with clarity.
To achieve this, we set 3 parameters:
- Location Visibility & Competition (review yours and your competitors, location visibility, accessibility, and make recommendation for your increased foot-flow)
- Merchandising (having a great product is half of it, location is the other half. We review its shelf visibility, POS visibility, stock availability and against competition)
- Staff (ensuring staff are living the business & brand, supporting your staff to grow and achieve their full potential)
At MSE we work to your business needs, showing flexibility and adaptability, enabling us to work with any business, no matter the size.
As with any of MSE products, we complete a NDA before the start of any programs.