Sectors
Travel & Tourism
We have worked with this sector for the last 30 years, from well-known high-street agents to tour operators as well as home & overseas call centres.
All of these sectors can be helped by truly understanding their customer experience. Here at MSE, we will work with you to devise the perfect mystery shopper programme in the Travel & Tourism industry for you and your business.
By working alongside us, you can see yourself through the eyes of your customers which will show you how to impress them in the future. We can track trends in your reports over time and show you where you are developing and where you may be falling behind. This will enable you to work on these areas to keep impressing your customers time and time again.
We provide a full service, with detailed data, training recommendations and delivery of training sessions that have ensured improved customer satisfaction, conversion and average sales value.
Hospitality
Whether you operate a large chain of 5 Star restaurants, a single independent café, a hotel, takeaway or looking to run a large event our bespoke mystery shopper programmes can help assess the customer experience and provide feedback on where you are excelling and where your gaps are.
We aim to immerse ourselves into the environment you operate in, whether that means an overnight stay, assessing the comfort and cleanliness of the rooms and beds, the service levels and food at restaurants and café or the operational needs that are involved.
MSE allows you to see the full picture, get to see just how your customers see you and your brand and makes recommendations for improvement.
Retail & Duty Free
MSE are the customer face-to-face experts when it comes to Retail, with a background from around the globe in Duty-free, High-street, Tourism, Hospitality, Military/Diplomatic to the corner shop, we offer the same high end tailor made solutions to all our customer.
The starting point is always to work with the customer, this means that each customer gets their own bespoke programme from MSE, no off the shelf solutions. We use our wealth of experience from our small but highly experienced global team, to create the perfect solution for your business and your teams.
Transport
Trains, planes, and automobiles can all be assessed using mystery passengers
As well as assessing the service being delivered, customers involved in our transport mystery shopping programmes can also undertake monitoring to provide data on whether services run to your safety standards.
We assess airports, railway stations & bus stations and provide an audit based on your policies & standards.
Mystery shopper is proven to be the most effective way to accurately measure the service that your company is providing. Using a mystery passenger, you can see how your customers are experiencing their journey and use this to improve your business.
We provide concrete data showing which areas you are excelling in and those which can be improved.
Diplomatic & Military
MSE are one of the few Mystery Shopper company’s who can offer in depth retail, food and hospitality operations to the Diplomatic, Military and NGO market. We have worked for many years in diplomatic missions, NGO’s and militaries within the food operations, retail exchanges and hospitality areas around the globe.
MSE’s ability to deliver game-changing customer experience by forging strong relationships which enables positive growth in end-to-end business solutions by using the best customer practices that are used in everyday business operations.