We guarantee fully bespoke mystery shopper services here at MSE. You decide how we deliver our services to you. We will guide you, using our experience, so you can specify how the scoring will be calculated, request that shopper comments are listed in order of importance, or even opt for a full narrative that goes into further detail.

There is no obligation to set up a fixed schedule of visits when you work with us — we work to your needs focusing on providing a first-class service. Our reports and summaries are designed around your brand with your colours and logos, so they are truly one of a kind.

Our uniqueness is we don’t employ short-term contractors to conduct any of our mystery shoppers programmes, we want to offer consistency, therefore we will conduct all mystery shopper calls or visits ourselves – we offer 5 star service, which we feel can only be achieved by understanding your business needs, shaping our programme to meet your needs and rolling our sleeves up to deliver exactly what we’ve agreed with you.

High-quality customer service has become the most important business metric. Improving the experience of your customers is the best way to gain a competitive advantage and drive long-term brand loyalty.

Customer Satisfaction has an unrivalled impact on the success of your business, being a key driver of customer retention, growth, and overall business revenue. As a rule, wherever there are customers, there is a good chance that Mystery Shopping can help to improve their experiences, along with business performance.

That’s why it’s been used for decades by successful organisations across the world.