Research shows that fewer than 5% of customers receive outstanding customer service, 59% receive average, which means 36% are receiving below average.

How many organisations have absolute clarity on what their teams are saying or doing to improve customer loyalty and delivering outstanding customer service.

As they say, “what gets measured gets done”, by having an accurate assessment of what exists already, we are able to pin-point areas for improvement and put mechanisms in place to train people to deliver excellence.

We have worked with many businesses, who, by making a few adjustments to their service levels have seen a significant increase in customer satisfaction, staff motivation and profit margins.

Do you know how wide your gaps are between mediocracy and excellence.